Guest requests
Route requests and services to the appropriate department.
Hotels and hospitality
Custom software and apps for hotels and hospitality.Explore a free demo.
We build custom guest apps, operational software and portals connecting guests, services and hotel departments. For your team, your customers or a new digital service: we define the project together.
A project direction to discuss, not a ready-made sector product.
Illustrative exampleCustom view
Hotels and hospitalityYour organisation CO
One view of your service.
Every guest request should reach the right department.
Guest requestsConnected
Rooms and housekeepingCoordinated
Extras and guest relationsVisible
Illustrative workflowExample stages
Guest requestTo assign
Room housekeepingIn progress
Room maintenanceTo review
Updates
Guest requestsRoute requests and services to the appropriate department.
Extras and guest relationsPresent services and collect preferences under agreed consent rules.
Your app · exampleGuest app
Example activities
Guest requestTo assign
Room housekeepingIn progress
Room maintenanceTo review
Illustrative screens and content: these do not represent existing products, real data or guaranteed features. Each project is defined around the company's needs.
First, we understand your work
Then, we design the solution
You decide after we talk
Hotels and hospitality
Every guest request should reach the right department.
Extras, housekeeping and maintenance pass through reception by phone and message. It is hard to know who owns a request.
We start with these handovers, then identify which software is worth building.
Guest requests
Route requests and services to the appropriate department.
Rooms and housekeeping
Share task status and priorities between reception and floor teams.
Extras and guest relations
Present services and collect preferences under agreed consent rules.
OUR CLIENTS
Companies that chose us
Italian and international organizations that rely on Implan for their digital projects.
A custom project
Digital tools for hotels and hospitality.
We build custom guest apps, operational software and portals connecting guests, services and hotel departments.
Guest app
Access hotel services from a phone, including through an agreed QR entry point.
Department coordination
Follow maintenance and requests without asking reception for every update.
We define the scope of each project together before development begins.
Custom app development
Guest app
Access hotel services from a phone, including through an agreed QR entry point.
Connections to PMS, booking engines and payment systems are assessed case by case, before defining the architecture.
Department coordination
Follow maintenance and requests without asking reception for every update.
Guest app
Access hotel services from a phone, including through an agreed QR entry point.
Rooms and housekeeping
Share task status and priorities between reception and floor teams.
Hotels and hospitalityIllustrative example
Every guest request should reach the right department.
A possible sequence to discuss, not an existing product.
Guest requestTo assign
Room housekeepingIn progress
Room maintenanceTo review
A concrete approach designed around your needs.
How it takes shape
Explore your guest requests workflow before development.
We use a case from your organisation to connect guest requests, rooms and housekeeping, extras and guest relations. The demo helps discuss screens, responsibilities and data.
- Start with one concrete handoverGuest request
- Review the information people needFollow maintenance and requests without asking reception for every update.
A clear path
The demo is the starting point. Not the product.
Seeing a possible solution helps us ask better questions. Then, with your feedback, we decide together whether and how to turn it into a development project.
01
Tell us what you need
We talk about your company, processes or idea. You don't need to arrive with the solution already worked out.
02
Explore a direction
We prepare a free demo to make the idea more tangible. We review it together and gather your feedback.
03
Define the project
If you choose to proceed, we discuss features, scope, schedule and pricing before development.
04
Build and improve
Development includes discussion and feedback. The work doesn't end with a screen: it needs to work in your real setting.
The demo is for evaluating an idea. Delivery times and final product features depend on an analysis of each project.
Giulio FerlazzoCEO · IMPLAN
The people behind the project
Technology starts with a conversation.
A software request nearly always reveals more: a process to rethink, an idea to test, people who need to work better together. That's why we listen before proposing.
The goal isn't to show you what technology can do. It's to understand what it should do for you.
The right questions
Questions about hotels and hospitality software.
Scope, integrations and the limits of a demo, before any development decision.
Hotels and hospitality
Let's discuss your hotels and hospitality project.
Tell us about the challenges around guest requests. A free demo can make the next direction concrete before development.
No technical expertise needed First we understand, then we propose You decide whether to proceed
Explore your sector project
Tell us about your organisation and priorities in hotels and hospitality. We will contact you to discuss them.